Refund and Returns Policy

We want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review the policy below.

Return Eligibility

We accept return requests within 14 days of delivery for eligible items.

To be eligible for a return:

• the item must be unused and in its original condition
• the item must be returned in its original packaging
• the return request must be submitted within 14 days of delivery

Non-Returnable Items

We do not accept returns for:

• used items
• items damaged after delivery due to misuse or improper handling
• clearance or final sale items
• gift cards
• personalized or custom items, if applicable

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and assist you as quickly as possible.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges at this time. If you need a different item, please place a new order after your return request has been reviewed and accepted.

How to Start a Return

To request a return, please contact us at:

support@anzhera.shop

Please include:

• your order number
• the item(s) you would like to return
• the reason for the return

Contact

If you have any questions about this Refund and Returns Policy, please contact us at:

support@anzhera.shop